FAQ

How long does delivery take?

Orders are processed within 1–2 working days, then delivery usually takes 7–14 working days to the UK and USA, 10–18 to Europe and 12–20 to the rest of the world. You'll get a tracking link by email as soon as your order ships.

How much is delivery?

UK ÂŖ3.99, USA about $7, Europe ÂŖ6.99, rest of world ÂŖ9.99. You'll see the exact price in your own currency at checkout before you pay.

Will I pay import duties or taxes?

Orders shipped outside the UK may be charged import duties or taxes by your country's customs. In the USA, small parcels from abroad are no longer duty-free, so a duty charge may apply on delivery. These charges are set by your government and are not included in our prices.

Can I return my order?

Yes. You can cancel within 14 days of receiving it, and we accept returns for 30 days. See our Refund Policy for details.

My item arrived damaged. What now?

Email us a photo within 30 days of delivery and we'll send a replacement or a full refund. You won't pay any return costs.

Can I change or cancel my order?

Contact us as soon as possible. If it hasn't shipped yet, we'll change or cancel it for you.

How do I contact you?

Use our contact page. We reply within 24 hours on weekdays.